{"id":12289,"date":"2022-06-22T14:28:01","date_gmt":"2022-06-22T14:28:01","guid":{"rendered":"http:\/\/nami.ai\/?page_id=12289"},"modified":"2022-06-22T14:33:40","modified_gmt":"2022-06-22T14:33:40","slug":"end-of-support","status":"publish","type":"page","link":"https:\/\/nami.ai\/end-of-support\/","title":{"rendered":"End of Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12289\" class=\"elementor elementor-12289\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0641859 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0641859\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96b472b\" data-id=\"96b472b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d76cfb5 elementor-section-height-min-height elementor-section-full_width elementor-section-height-default\" data-id=\"d76cfb5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9702cde\" data-id=\"9702cde\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26637f0 elementor-widget elementor-widget-heading\" data-id=\"26637f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">End of support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cd36e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cd36e7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b5f8ea\" data-id=\"1b5f8ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa1fb0a elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"aa1fb0a\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;collapse_subitems&quot;:&quot;yes&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__aa1fb0a\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__aa1fb0a\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__aa1fb0a\" class=\"elementor-toc__body elementor-toc__list-items--collapsible\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2595124 elementor-widget elementor-widget-text-editor\" data-id=\"2595124\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"c23\"><span class=\"c6\">End of support policy<\/span><\/h2><p class=\"c19\"><span class=\"c2 c4\">Please refer to section 3 for the current status of your nami device and the nami mobile application. <\/span><\/p><p class=\"c3\"><span class=\"c2\">For purposes of this End of Support policy, \u201cnami device\u201d shall mean a nami product (either nami <\/span><span class=\"c2 c4\">\u00a0or third party branded that connects to the nami platform) with a two-way communication between the nami product and the nami platform (either with a nami mobile application or with a nami mobile application and the nami cloud). <\/span><\/p><p class=\"c3\"><span class=\"c2 c4\">To the extent that the terms and conditions of this End of Support policy conflict with the limited warranty applicable to a nami device, the terms of this End of Support policy shall prevail. <\/span><\/p><p class=\"c18\"><span class=\"c2 c4\">From time to time, we may update this End of Support policy. If we do, we will publish the updated policy on our nami website. <\/span><\/p><h3 class=\"c8\"><span class=\"c0 c4\">E<\/span><span class=\"c0\">nd of support policy<\/span><span class=\"c0 c4\">\u00a0 (nami <\/span><span class=\"c0\">devices<\/span><span class=\"c0 c4\">) <\/span><\/h3><p class=\"c16\"><span class=\"c2 c4\">Important notice on software updates, online services and compatibility <\/span><\/p><p class=\"c7\"><span class=\"c2 c4\">nami devices can receive software updates directly from nami when connected with Internet access and used with the official nami mobile application.\u00b9 <\/span><\/p><p class=\"c7\"><span class=\"c2\">nami intends to provide your nami device with major platform feature software updates, if any, for a minimum of <\/span><span class=\"c2 c4\">one (1) year from the date of your purchase from an authorized reseller (except in cases where the hardware is not compatible). <\/span><\/p><p class=\"c7\"><span class=\"c2 c4\">In addition, nami intends to continue to support your nami device with required security, quality and interoperability updates as well as to maintain <\/span><\/p><p class=\"c1\"><span class=\"c2\">compatibility with our online services and the latest version of our nami mobile application for a minimum total of three<\/span><span class=\"c2\">\u00a0(3) years<\/span><span class=\"c2 c4\">\u00a0from the date of your purchase from an authorized reseller. <\/span><\/p><p class=\"c3\"><span class=\"c2 c4\">After this date, nami may choose to continue to provide software updates and\/or compatibility with online services and\/or our nami mobile applications for your nami device at its discretion. Should software updates and\/or compatibility with online services and\/or our nami mobile applications however be terminated, we recommend you upgrade to a new version of the product. <\/span><\/p><p class=\"c7\"><span class=\"c2 c4\">\u00b9 Products installed via a Matter commissioner will also be able to receive updates. <\/span><\/p><h3 class=\"c8\"><span class=\"c0\">End of support policy<\/span><span class=\"c0 c4\">\u00a0(nami <\/span><span class=\"c0\">mobile applications<\/span><span class=\"c0\">)<\/span><span class=\"c4 c14\">\u00a0<\/span><\/h3><p class=\"c16\"><span class=\"c2 c4\">Important notice on updates and publication <\/span><\/p><p class=\"c7\"><span class=\"c2 c4\">In this End of Support policy: <\/span><\/p><p class=\"c20\"><span class=\"c2 c4\">Major Version Update Major Version Update means a version update that contains significant changes to the mobile application that impact the overall design, functionality or technical architecture of the application. A major version update will be indicated by an increase of the version number to the left of the first decimal point in the version number (eg. 1.y.z -&gt; 2.y.z) <\/span><\/p><p class=\"c9\"><span class=\"c2 c4\">Minor Version Update Minor Version Update means a version update that contains smaller or incremental changes to the functionality of the mobile application and might include bug fixes or security improvements. A minor version update will be indicated by an increase of the version number to the right of the first decimal point in the version number (eg. x.14.z -&gt; x.15.z) <\/span><\/p><p class=\"c9\"><span class=\"c2 c4\">Hotfix Update Hotfix Update means an update that contains no functional changes but might contain important bugfixes or security improvements. A hotfix version update will be indicated by an increase of the version number after the last decimal point (eg. x.y.235 -&gt; x.y.236) <\/span><\/p><p class=\"c11\"><span class=\"c2\">nami intends to continue to support the nami mobile applications with Minor Version Updates and Hotfix Updates for a minimum total of <\/span><span class=\"c2 c4\">three (3) years from the first release of the last Major Version Update. <\/span><\/p><p class=\"c13\"><span class=\"c2 c4\">nami intends to continue to support a version of an mobile application with Minor Version Updates and Hotfix Updates and not retire such nami mobile application for a minimum total of one (1) year from launching a further Major Version Update of such nami mobile application. Updates for retired mobile applications will be discontinued and the mobile applications will no longer be available. <\/span><\/p><h3 class=\"c15\"><span class=\"c0 c4\">Current sup<\/span><span class=\"c0\">port status<\/span><\/h3><p class=\"c10\"><span class=\"c2 c4\">The following products are in active support: <\/span><\/p><p class=\"c12\"><span class=\"c2 c4\">All nami devices <\/span><\/p><p class=\"c21\"><span class=\"c2 c4\">All nami mobile applications <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>End of support Table of Contents End of support policy Please refer to section 3 for the current status of your nami device and the nami mobile application. For purposes of this End of Support policy, \u201cnami device\u201d shall mean a nami product (either nami \u00a0or third party branded that connects to the nami platform) [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-12289","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nami.ai\/wp-json\/wp\/v2\/pages\/12289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nami.ai\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nami.ai\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nami.ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nami.ai\/wp-json\/wp\/v2\/comments?post=12289"}],"version-history":[{"count":0,"href":"https:\/\/nami.ai\/wp-json\/wp\/v2\/pages\/12289\/revisions"}],"wp:attachment":[{"href":"https:\/\/nami.ai\/wp-json\/wp\/v2\/media?parent=12289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}